Help & Support
We're here to help.
Whether you're a current client or just exploring, here's how to reach us and get what you need.
Existing clients
Access your portal
Your live financials, KPIs, and cash flow are in your private client portal, available any time.
Open the portal →Talk to your CFO
Questions about a report, an allocation, or a number that looks off? Reach out and we'll walk through it with you.
Send a message →QuickBooks & data
Need to reconnect QuickBooks or fix a data source? We'll get your sync healthy and your reports current.
Get help →New to Ignite?
See if we're a fit
We work exclusively with salons and spas. Learn how our fractional CFO service works.
For salons →Common questions
Pricing, software, onboarding, and how we work alongside your bookkeeper and CPA.
Read the FAQ →Book a discovery call
The fastest way to get answers is a free 30-minute call with the team.
Book a call →Response times
We aim to respond to all client messages the same business day. Discovery-call requests are usually scheduled within 1–2 business days.